Drug-Treatment Provider Chooses !hey for CRM

Share this content:
The Hazelden Foundation has picked !hey Inc. to provide it with online customer sales and service support with its live text-chat technology, the two companies said yesterday.


Visitors to the Hazelden Foundation Web site can click on a button that creates a text-chat window for communicating with a Hazelden service representative.


The Hazelden Foundation, Center City, MN, provides prevention, treatment and recovery programs and publications for those affected by alcoholism and chemical dependency. The technology allows consumers shopping online for Hazelden self-help books, videos and gifts to immediately access a representative who can answer their questions.


The foundation said the number of return visitors to its Web site, www.hazelden.org, has increased since it implemented the !hey text-chat feature.


!hey, North Andover, MA, is a customer relationship management firm that uses technology to allow customer interaction online.


close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here