Convergys Net Income Rises for Q4, 2001

Share this content:
Teleservices and CRM provider Convergys Corp.'s net income for fourth-quarter 2001 increased 8 percent over the previous year despite flat revenues, the company said yesterday.


Fourth-quarter net income was $56.4 million, up from $52.2 million for that period in 2000, Convergys said. The company credited its expansion into overseas markets and extension of contracts with existing customers, including AT&T Broadband and Schering Laboratories, during the fourth quarter with bolstering profits despite the economic downturn.


The company's Customer Management Group, which includes its call center operations, reported operating income of $41.3 million for the fourth quarter, a 12 percent decrease from the same period in 2000.


Convergys' overall net income for 2001 was $215.5 million, a 14 percent rise from the previous year, while 2001 income for its Customer Management Group was $172.5 million, up from $171.1 million over the previous year.


The company projected that operating margins for the Customer Management Group will remain relatively flat during 2002. However, Convergys predicted that its Information Management Group, which includes the company's billing operations, would drive revenue growth through the year.


close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above