Convergys Inks Comcast Outsourcing Contract

Share this content:
Teleservices agents for Convergys Corp. will provide inbound support for customers of Comcast's high-speed Internet and digital phone services, Convergys said yesterday.

Financial details of the contract were not disclosed. Convergys, Cincinnati, will provide technical support services, order management and customer care for Comcast using telephone, e-mail and Web chat communications in English and Spanish.

Convergys described the contract as "multi-year" but did not reveal specifics about its provisions. Comcast, Philadelphia, will continue to provide additional local customer support to its cable television customers from its offices located throughout its service areas, Convergys said.

Convergys operates 45 customer contact centers worldwide that process more than 1.7 million customer interactions over telephone and Internet daily.


Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above