Cisco, Siebel Partner On Contact Centers

Share this content:
CHICAGO -- Cisco Systems Inc. and Siebel Systems Inc. announced an expanded set of Internet-protocol-based contact center solutions for companies migrating from legacy technology to IP-based infrastructures.


The announcement came at the International Call Center Management Conference and Exhibition here. The solutions integrate Siebel Call Center with components of the Cisco customer contact software platform -- Cisco Intelligent Contact Management, Cisco Collaboration Server and the Cisco IP Contact Center Solution.


According to both companies, the integration of Cisco contact center solutions and Siebel e-business applications provides customer-centric e-business solutions to corporations looking to maximize the return on investment of their current infrastructure as they transform their call centers into next-generation contact centers.


close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above