Calling Is Automatic for Energy Teleservices Agency

Share this content:
InBusiness Teleservices Inc., Batavia, IL, will use SoundBite Communication's personalized prerecorded messages in outbound calls to energy consumers for its clients. The teleservices agency will use the messages to send payment reminders, schedule maintenance and repair appointments and distribute information during power outages.

Through text-to-speech technology, messages can be personalized so that consumers are addressed by name in the calls. Voice recognition lets SoundBite capture consumer voice responses, and consumers can input information by using the keypads on their touch-tone phones.

Prerecorded messages will relieve InBusiness call agents from time-consuming duties such as collections, which SoundBite will automate, and free them to conduct outbound sales calling and inbound customer services.

The two companies also will market their partnership jointly to their existing client bases. InBusiness clients include Agway Energy Products, Constellation NewEnergy and Dominion Retail, while SoundBite has serviced PECO Energy, Nicor and Keyspan.


Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above