Call Center Tech Firm SER Acquires VorTecs

Share this content:
SER Solutions said yesterday it had acquired VorTecs Incorporated, a provider of computer telephony integration and automated call validation, for an undisclosed sum.


Dulles, VA-based SER Solutions, formerly EIS International Inc., will integrate VorTecs monitoring and validation technology into its call management systems.


VorTechs has also developed speech-recognition technology that allows call center operators to perform high-speed audio searches of recorded customer interactions, transforming it into retrievable data.


Loading links....
close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa Data has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa Data offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here