**Borders.com Finds 30 to 40 Sham International Orders a Day

Share this content:
CHICAGO -- Emerging global e-commerce companies should expect a steady flow of fraudulent orders from less-industrialized countries, said Mike Kolentus, general manager of fulfillment at Borders.com, speaking at the Parcel Logistics Expo, which kicked off here yesterday.

"We know that if we get something from Haiti or Belarus that we better have customer service check (the order) out," he said. "Ninety-nine percent of the orders from Haiti will be fraudulent."

Kolentus said after his speech that his company discovers 30 to 40 cases of international fraud each day. He said the books e-tail site has been using a system that ensures all orders of $50 or more are checked for authenticity.

International fraud perpetrators, however, have reacted by placing multiple orders of smaller dollar amounts, he said. Kolentus said the money lost was minimal for a company the size of Borders.com.

"It's pretty hard to catch someone in Kurdistan ... but international orders probably only represent 2 percent of our orders," he said.

Smarterkids.com has experienced recurrent fraudulent orders in former Eastern bloc nations, said Mark DeChambeau, vice president of operations at the Boston-based site.

However, he said, overseas sales have accounted for only 1 percent of the educational toys retail site's business so far.

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above