Army Chooses Precision for Online University Customer Service

Share this content:
Precision Response Corp. struck a deal yesterday with the U.S. Army to provide customer support services to soldier-students as part of the Army's online university.


The Fort Lauderdale, FL-based company will operate the Army's help desk under the contract. Online soldier-students -- who could number approximately 80,000 by the fifth year of the online university program, according to the Army -- will have access to 24-hour customer and technical support.


Precision's customer services will be used by the Army as part of the online learning system provided by PricewaterhouseCoopers, which the Army selected in December for the online university. Precision employs about 12,000 customer service workers and provides both online and call center support.


"Customer service is a huge part of any university," said Alicia Miyares, vice president of marketing at Precision. "And particularly online, you're always going to need help desk support."


Miyares said 15 customer service workers will be assigned to the Army account.


close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above