Aliant Telecom Picks ICT Group for Inbound Support

Share this content:
ICT Group signed a two-year contract yesterday to provide outsourced teleservices to Aliant Telecom, a Canadian hi-tech communications provider.


The contract is valued at $6 million. ICT Group, Langhorne, PA, is providing technical and help-desk support for Aliant Telecom's dial-up Internet access subscribers in the Atlantic region of Canada.


Approximately 90 telephone representatives working at ICT Group's contact center in the Canadian town of Miramichi, New Brunswick, are providing service to Aliant Telecom customers in both French and English. Additional staff may be added to the program later.


Based in Halifax, Nova Scotia, Aliant Telecom has approximately 10,000 employees in Canada. Other ICT Group clients include AOL, Capital One and Pfizer.


Loading links....
close

Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Since 1985, Melissa Data has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa Data offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here