Aegon Expands Teleservices Contract With RMH

Share this content:
RMH Teleservices has won an expanded contract with Aegon Direct Marketing Services and will invest $5.2 million this year in its call centers to handle increased workload, the teleservices agency said last week.

The added work will be performed at RMH's call centers in the United States and Canada. RMH will invest money in hiring and training new agents, adding senior management and licensing additional insurance agents.

Aegon Direct Marketing is a division of Aegon, a worldwide insurance group, which derives 90 percent of its core business from life insurance, pension, savings and investment products. Aegon's direct marketing division recently expanded with its purchase of J.C. Penney's direct marketing division in June 2001.

RMH, Bryn Mawr, PA, has been doing business with Aegon Direct Marketing for 18 years. Aegon represented approximately 10 percent, or $5.9 million, of RMH's revenues in the fiscal first quarter of 2002, which ended Dec. 31.

Further information about the nature of the work RMH will perform for Aegon Direct Marketing was not disclosed. Earlier this month, Aegon ceased receiving outbound telemarketing services in North America from ICT Group, which said it was seeking other clients in order to diversify its client base.


Next Article in Marketing Strategy

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above