WV, FL state agencies tap Experian data software

Share this content:

The state unemployment insurance agencies of West Virginia and Florida have both signed on to use Experian's data quality software.

WorkForce West Virginia's Division of Unemployment Compensation will use Experian's QAS Pro and QAS Batch to ensure the quality of claimants and employers data in its system. Specifically, QAS will be used when the agency sets up new business accounts and when it logs address changes. Using the automated QAS system aims to cut down on errors that were common in the agency's previous manual approach.

“WorkForce took advantage of a trial period offered by Experian and liked what it was working with,” Jama Jarrett, communications specialist, WV Department of Commerce, said in an e-mail to DMNews. “By eliminating some of the administrative work [such as] updating or verifying information, employees are able to save time and focus more on providing services.”

Further south, The Agency for Workforce Innovation of Florida is implementing Experian QAS Pro for address verification tools to assist in claims processing and prevent duplicate claim filing. As in West Virginia, the Florida agency had been verifying and correcting addresses manually. The Florida agency is also installing QAS Pro Web to assist in communication with claimants and to expedite claim processing online.

Florida and West Virginia join Pennsylvania, Rhode Island, Massachusetts, Ohio, Colorado and Alabama as the states that have set up Experian QAS for their unemployment agencies. Experian executives link the growth in business to the current state of the US economy.

“A big driver for us has been the surge in the number of unemployment claims,” said Chas Kielt, senior director of marketing for Experian QAS. “These agencies are looking at much higher volumes and are looking for ways to cut costs, process the claims more quickly and enhance and maintain service levels. Across the board, more people are filing for unemployment and that's more work and more chance for error as these departments take in information.”


Next Article in Marketing Automation

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above