One on One: Fred Hsu on Training Smart Chatbots

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Kim Davis sits down with Fred Hsu, then CEO of UserCare. Days later, UserCare rebranded and relaunched as, aiming to help brands answer their customers questions in real time and at scale. Learn about the curse of dumb chatbots, how you train bots to be smart using machine learning, and how CRM and other data plays into the personalization of the chatbot experience.


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