Macys.com Picks SSA Global for CRM

Share this article:
Macy's, a Federated department store, has selected SSA Global's SSA Outbound Marketing to optimize its interactions with customers shopping on Macys.com.


With corporate offices in Cincinnati and New York, Federated is one of the nation's premier retailers, with fiscal 2006 sales expected to exceed $27 billion. Federated operates 850 department stores and 720 bridal and formalwear stores in the United States under many names include Macy's, Bloomingdale's, Kaufmann's and Lord & Taylor. The company also operates macys.com and Bloomingdale's By Mail.


SSA Outbound Marketing, a component of SSA Customer Relationship Management powered by Epiphany, will let Macys.com enhance its customer relationships through personalized, intelligent interactions. The software will help Macy's increase return on investment in its online marketing programs and strengthen the company's brand image as a leading provider of fashion and affordable luxury items.


SSA Outbound Marketing is an integrated database marketing solution for planning, executing and monitoring permission-based marketing campaigns across multiple touch points.


SSA Global also announced this week the launch of SSA Marketing 7.0, a best-in-class marketing application suite designed to integrate inbound and outbound initiatives. It introduces customer-driven enhancements to help companies optimize interactions with customers across multiple inbound and outbound channels.


SSA Marketing 7.0 is designed to for companies in targeted vertical industries including financial services, insurance, telecommunications, retail, hospitality, travel and leisure, wholesale and manufacturing.


Melissa Campanelli covers postal news, CRM and database marketing for DM News and DMNews.com. To keep up with the latest developments in these areas, subscribe to our daily and weekly e-mail newsletters by visiting www.dmnews.com/newsletters


Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Multichannel Marketing

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Multichannel Marketing

Wine.com Uncorks New Digital Marketing Opportunities

Wine.com Uncorks New Digital Marketing Opportunities

The online wine retailer's strategy incorporates different flavors and depths.

93% of Companies Are Ineffective at Cross-Channel Marketing

93% of Companies Are Ineffective at Cross-Channel Marketing ...

Companies point to a lack of resources as the most common reason for lackluster marketing integration, a study says.

Metal Mulisha Races Towards Customization

Metal Mulisha Races Towards Customization

The motocross apparel company boosts mobile and Web conversions through product recommendations and personalized search.

Copyright © 2014 Haymarket Media, Inc. All Rights Reserved
This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization.
Your use of this website constitutes acceptance of Haymarket Media's Privacy Policy and Terms & Conditions.