Lucent Renames Call Center Division, Expands Siebel Relationship

Share this article:
Lucent Technologies' Enterprise Networks Group, which provides technology for call centers, yesterday unveiled its new name -- Avaya Inc. -- and said it has formed a global partnership with Siebel Systems to deliver multimedia communications solutions for e-commerce companies.


Avaya and Siebel will establish dedicated, joint product development and sales teams to create and market technology solutions for Internet-enabled contact centers. The two companies also made a multimillion-dollar commitment to jointly promote the partnership during the next year.


The agreement with Siebel, San Mateo, CA, is an extension of a partnership Lucent formed last year with the e-commerce software provider.


Lucent said earlier this year that it would spin off the division now known as Avaya as a separate company on Oct. 1. The new name was selected after focus groups said it sounded like a company that was "open, flexible and fun," said Don Peterson, president/CEO of Avaya.

This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization. Your use of this website constitutes acceptance of Haymarket Media's Privacy Policy and Terms & Conditions