Lucent Renames Call Center Division, Expands Siebel Relationship

Share this article:
Lucent Technologies' Enterprise Networks Group, which provides technology for call centers, yesterday unveiled its new name -- Avaya Inc. -- and said it has formed a global partnership with Siebel Systems to deliver multimedia communications solutions for e-commerce companies.


Avaya and Siebel will establish dedicated, joint product development and sales teams to create and market technology solutions for Internet-enabled contact centers. The two companies also made a multimillion-dollar commitment to jointly promote the partnership during the next year.


The agreement with Siebel, San Mateo, CA, is an extension of a partnership Lucent formed last year with the e-commerce software provider.


Lucent said earlier this year that it would spin off the division now known as Avaya as a separate company on Oct. 1. The new name was selected after focus groups said it sounded like a company that was "open, flexible and fun," said Don Peterson, president/CEO of Avaya.
Share this article:
close

Next Article in Digital Marketing

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Digital Marketing

News Byte: CX Scores to Take Their Place Beside Price Listings

News Byte: CX Scores to Take Their Place ...

E-commerce aggregator PriceGrabber will begin offsetting price info with service expectations.

Data Byte: Interactive Ad Revenues Exceeding TV for the First Time

Data Byte: Interactive Ad Revenues Exceeding TV for ...

At nearly $43 billion, interactive advertising revenues exceeded broadcast for the first time in 2013.

Marketers: Data Rich and Knowledge Poor

Marketers: Data Rich and Knowledge Poor

While advertisers have become incredibly data-savvy, the most difficult challenge remains causally linking that data to outcomes that really matter.