Logix to Route Callers for 1-800-Taxicab

Share this article:
Logix On Demand has contracted to provide inbound call center services for 1-800-Taxicab, a national taxi-referral service.


Terms of the deal were not released.


Calls to the referral service's toll-free number will be routed to an interactive voice-response system that can determine the caller's location and automatically route the caller to a local cab company. When the IVR system can't identify the location from which the calls are coming, such as when a call is made by cellular phone, the calls are routed to a Logix call center agent.


Logix has a 60-seat, 20,000-square-foot call center in Camarillo, CA. The call center's agents have a database of local cab companies with approximately 20,000 taxis combined that work with 1-800-Taxicab, Los Angeles, and will route callers to a taxi service in their area.


The Logix call center also will field online requests for taxi referrals made at the 1-800-TAXICAB Web site at www.1-800-taxicab.com.
Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

John Wanamaker Is Dead, Long Live the CMO

John Wanamaker Is Dead, Long Live the CMO

A century-old motto isn't—and shouldn't be—relevant today. CMOs need to get with the times and put their customer knowledge to good use.

Unleashing the True Power of the Customer

Unleashing the True Power of the Customer

Retailers who harness customer loyalty program data can create a customer-centric competitive advantage.

News Byte: Gartner Retail Expert Joins eCommera as CMO

News Byte: Gartner Retail Expert Joins eCommera as ...

Kevin Sterneckert brings a wealth of knowledge and experience to eCommera.