Local Council in Scotland Deploys Siebel

Share this article:
Moray Council, a local government authority in Scotland, is using Siebel eBusiness Applications to better serve its residents.


The council provides public services to more than 85,000 residents in northeast Scotland, including housing, social work, education, economic development, planning, roads, leisure and environmental protection. The council said integrating resident activities across departments is reducing operational costs and boosting resident satisfaction.


"Siebel Systems is playing a pivotal role in helping the council achieve this transformation," said Mike Martin, director of community services for the Moray Council. "Their track record with other local authorities, market leadership and e-business vision are together helping the council deliver reliable, convenient and consistent service."


Residents can submit planning applications via the Internet or can update their own records.


"Our staff can process more inquiries in a more efficient manner, and we are able to efficiently monitor each and every aspect of our service for enhanced satisfaction and resource allocation," Martin said.


Located in more than 37 countries, Siebel Systems' eBusiness software supports multichannel sales, marketing and customer service systems.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

News Byte: Comcast Expanding Global Ad Delivery Through Partnership

News Byte: Comcast Expanding Global Ad Delivery Through ...

Through a partnership with Adstream , Comcast's AdDelivery Service expands its footprint across the globe.

40 Under 40 2014: Nominations Are Now Open!

40 Under 40 2014: Nominations Are Now Open!

It's time to nominate the 2014 crop of young marketing luminaries for Direct Marketing News's 40 Under 40 Awards. The deadline is Friday, June 6, 2014.

News Byte: MediaCrossing Partners with ASL Marketing on Youth Marketing Tool

News Byte: MediaCrossing Partners with ASL Marketing on ...

The digital media trading firm and marketing database company aim to help marketers target 13 to 34 year olds.