Live Chat Tools

Live Chat: Forward to the Past

Live Chat: Forward to the Past

Texting, the written word writ large, is here to stay—at last until the next big shift.

Accent Marketing Services to double its workforce

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MDC Partners subsidiary Accent Marketing Services will add an additional 2,000 workers within the next two years. The move is part of the new jobs4america initiative, which is a coalition designed to generate American contact center jobs.

Live chat tools boost customer service, lead generation for online marketers

Live chat tools boost customer service, lead generation for online marketers

As live chat has improved due to advancing technology and a better understanding of how and when consumers want text-based contact, its role for online companies has expanded beyond simple customer service to include lead generation and customer-relationship management.

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