Live Chat Tools

Live Chat: Forward to the Past

Live Chat: Forward to the Past

Texting, the written word writ large, is here to stay—at last until the next big shift.

Accent Marketing Services to double its workforce

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MDC Partners subsidiary Accent Marketing Services will add an additional 2,000 workers within the next two years. The move is part of the new jobs4america initiative, which is a coalition designed to generate American contact center jobs.

Live chat tools boost customer service, lead generation for online marketers

Live chat tools boost customer service, lead generation for online marketers

As live chat has improved due to advancing technology and a better understanding of how and when consumers want text-based contact, its role for online companies has expanded beyond simple customer service to include lead generation and customer-relationship management.

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R2C creates, produces, distributes and measures messages that inspire and compel consumers to do something with a brand to drive commercial advantage. The full-service advertising agency specializes in creative, production, media, analytics and performance.

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Liking Social Data

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Social data can improve a brand's bottom line and customer relationships. Just ask brands Infiniti and Diamond Nexus.

Everyday Email Essentials

Everyday Email Essentials

Here are three must-have data sets that every marketer should include in his or her email strategy.