Leveraging the power of data at Overstock.com
Josh Lemaitre and Scott Burk
June 05 2007
With data warehousing, customer relationship management and other technologies, marketers today are able to generate one-to-one personalized messages that dramatically affect the bottom line.
It is a fact that customers today have less time to shop and therefore demand more from their e-mail subscriptions. If e-mail marketers are not generating relevant content, customers can remove themselves from a business' only free tracked channel with a single click.
There is something that can be said about batch 'n' blast techniques if you subscribe to the more-sends-equals-more-revenue theory of e-mail marketing. However, until marketers harness the power of the hidden gems buried deep within the data mine, they run the risk of stale advertising and customer fatigue.
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