Las Vegas Resort to add ITXC's Push to Talk Service to E-Mail
The company's Push to Talk service is a network-based, voice-enabled service that lets customers to talk with a company's customer service representatives in real-time over the Internet.
The Venetian said ITXC's Push to Talk buttons will be placed throughout its Web site and that it will enable customers to make reservations, order tickets for special events and find out about convention services, among other things.
The resort also said it plans to add the service to its e-mail invitations for its gaming tournaments.
"Push to Talk enables us to add high-tech, yet personal, customer touch points to The Venetian's Web site," said Chris Stacey, the resort's Internet marketing manager. "ITXC's service provides a way for our guests to contact us and enjoy service with a human touch, even from the Internet."
Stacey said that the service is "ideal" for customers who are more comfortable dealing with a live customer service agent, rather than an automated telephone system.