Julia Hood

Julia Hood is editorial director of DMNews.

Most Recent Articles by Julia Hood

Making every interaction matter

We've all been there, waiting at home for the cable guy to come and install the system "sometime between noon and 5:00". When he finally shows up, the interaction you have with that one individual will play a major role in determining your attitude towards the brand going forward.

Integration necessary to realize mobile potential

I am a late-adopting iPhone user and, while I like it, there is one element of the device that is simply too smart for its own good — that is, the autocorrect of e-mail spelling, which has a habit of interpreting my rather basic vocabulary choices as arcane proper nouns. For example, a slowly typed "which" will sometimes translate to Whig, "have" becomes "Han," and the word "paying" for some reason morphs into "Latin."

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SK&A is a leading provider of U.S. healthcare information solutions and databases. As ...