Jet Blue Airways issued a Customer Bill of Rights promising  passengers payback for delays in response to a large breakdown in the  airline's service that left passengers stranded and stuck over  Presidents' Day Weekend. CEO David Neeleman sent out a formal apology letter and video  address, both of which were featured on the airline's Web site at  www.jetblue.com and e-mailed to customers. The letter was also seen  in print in a full-page ad in The New York Times and the video was  also posted on YouTube. There are a couple of things that you can do: you can ignore it and  pretend that it's an aberration, or you can do an examination and  determine if there is something that you can do internally to make  sure that that never happens again, Mr. Neeleman said in the video.  And I wanted to assure you as the CEO of this company that the  events that tr