Jamba Juice Selects Astute Solutions for eCRM
PowerCenter is a consumer response and tracking system that integrates multiple channels of communication and multiple customer databases. Jamba Juice selected PowerCenter for its flexibility and e-mail management capabilities. The company estimates that 90 percent of its customer communications are conducted via email.
As part of the PowerCenter implementation, Astute recommended changes in Jamba Juice's e-mail contact form to enhance the efficiency of the process and ensure customers provide the necessary information.