J. Crew Signs 3-Year Returns Deal With Newgistics

Share this article:
Apparel retailer J. Crew signed a three-year contract with Newgistics for returns services that allow customers to use a pre-address, pre-paid mailing label, the companies said yesterday.


J. Crew will use Newgistics' ReturnValet service. It will start with the Quick Label program, which lets customers place a label that comes with their shipment onto a return package and send it via the U.S. Postal Service.


The program makes it easy for customers to ship returns and prevents them from having to pay upfront for shipping, Newgistics said.


J. Crew plans eventually to expand its use of ReturnValet to include Newgistics' network of local shipping centers for returns. Customers could go to an area shipping center, drop off a package and receive a credit receipt just as they would if they were returning an item to a retail store.


Terms of the contract were not disclosed. Other users of ReturnValet include Spiegel Catalog, Eddie Bauer, Newport News, Lillian Vernon and Sincerely Yours.


Newgistics is partnered with R.R. Donnelley Logistics, USF Processors and Spiegel-Hermes General Service to providing merchandise-returns services. The four companies together have agreements with 4,000 shipping centers nationally for use in merchandise returns.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Multichannel Marketing

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Multichannel Marketing

Wine.com Uncorks New Digital Marketing Opportunities

Wine.com Uncorks New Digital Marketing Opportunities

The online wine retailer's strategy incorporates different flavors and depths.

93% of Companies Are Ineffective at Cross-Channel Marketing

93% of Companies Are Ineffective at Cross-Channel Marketing ...

Companies point to a lack of resources as the most common reason for lackluster marketing integration, a study says.

Metal Mulisha Races Towards Customization

Metal Mulisha Races Towards Customization

The motocross apparel company boosts mobile and Web conversions through product recommendations and personalized search.