Italian Post Sees Better Mail Volume, Quality

Share this article:
NEW YORK -- The Italian postal service has seen more cross-border and in-country mail volume as a result of a quality of service program formed by the European Union Postal Directive in 2002 and monitored by an independent organization of postal administrations.


Under the quality of service program, if postal organizations meet or exceed delivery targets they receive additional funds.


"Quality of service has been very good for us," said Massimo Sarmi, CEO of Poste Italiane, who spoke to reporters at a media breakfast here yesterday. "Our volumes have increased as well as the overall service quality of our mail."


Sarmi also noted a rise in direct mail in the country.


In addition to ensuring universal postal service, Poste Italiane offers communication, logistics and financial services throughout Italy. With 150,000 employees, 14,000 post offices, 140 branches and nine territorial areas, it handles 10 million dispatches daily -- including letters, commercial correspondence, catalogs and magazines -- and 200,000 express courier shipments.


Poste Italiane likely will be privatized by 2007, Sarmi said, and it is studying a model already in use in the Netherlands and Germany.


Melissa Campanelli covers postal news, CRM and database marketing for DM News and DMNews.com. To keep up with the latest developments in these areas, subscribe to our daily and weekly e-mail newsletters by visiting www.dmnews.com/newsletters


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.

Big, Bold Moves in the C-Suite

Big, Bold Moves in the C-Suite ...

JCPenney appoints Home Depot's Marvin Ellison as CEO; Harte Hanks and JWT add hitting power to their C-level benches

Campaign Comes to the States

Campaign Comes to the States

DMN's UK-based sister publication launches Campaign US

Copyright © 2014 Haymarket Media, Inc. All Rights Reserved
This material may not be published, broadcast, rewritten or redistributed in any form without prior authorization.
Your use of this website constitutes acceptance of Haymarket Media's Privacy Policy and Terms & Conditions.