Intuitive shopping experience, such as Amazon's, builds customer loyalty best
Anthony DiBiase, creative director, Young & Rubicam Brands Southern California
September 14 2009
My No. 1 stop for online shopping is, hands down, Amazon.com. It is the gold standard when it comes to online retail. What attracts me to the site is not the usual set of tools that most people in the industry might highlight as impactful. For example, although I'm aware of the recommendation box, I rarely buy things that "other people who purchased 'X' purchased" — I'm more interested in searching for my own interests.
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