Infographic: The State of Customer Experience (CX)

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In honor of Customer Experience Day on October 1, we're sharing the latest data from Temkin Group on the state of customer experience (CX) today. Marketers who align the brand promise with the actual experience their organization delivers—and who align marketing interactions with customer preferences—can help bolster customer loyalty and drive sales. Simply put, happy customers buy more.

Click to view the full-size version of this infographic.

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