Inbox Insider: For CAN-SPAM compliance, sooner is better

Share this article:

Welcome to Inbox Insider, a new column in DMNews focusing on the e-mail space. This week's edition will look at the new CAN-SPAM rules that have taken effect.

 

On July 7th, the Federal Trade Commission's updates to CAN-SPAM went into effect, requiring the opt-out process to be a one-step process. Perhaps the Fourth of July holiday weekend slowed things down, but right now, it seems that not all e-mail marketers have received the memo.

 

I recently signed up for an online account with Martha Stewart Living Omnimedia. During the sign-up process, I opted out of receiving about 20 different e-mails — I get enough e-mail — and was surprised to find a message the following day asking me to take a survey.

 

The message came from a Martha Stewart e-mail address and asked me to link to an online services firm called Zoomerang. There was also an opt-out link at the bottom of the e-mail that connected to the Zoomerang site. When I clicked to the opt-out page, it was a big mess and, after clicking through a few more times, I still never confirmed that I opted out of the e-mail.

 

Wanting to clear the matter up, I replied to the marketing e-mail asking to opt out and, surprisingly, received a very nice message from a Martha Stewart employee, who opted me out personally.

 

In my message, I mentioned the new CAN-SPAM as a reminder that the opt-out processes needed to be cleared up. The employee responded,  “The single-step opt-out is not yet a CAN-SPAM requirement; however, we will implement this option before it is required.”

 

So consider this a memo to update your opt out.

Share this article:
close

Next Article in Email Marketing

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Email Marketing

1-800-GOT-JUNK? Cleans Up Its Email Marketing

1-800-GOT-JUNK? Cleans Up Its Email Marketing

The junk removal company trashes the batch-and-blast method and focuses on customer loyalty.

News Byte: Exact Data Strikes a Blow for Clean Email Lists

News Byte: Exact Data Strikes a Blow for ...

The company partners with BriteVerify to offer automatic list cleaning to SMB clients.

Oh, Canada! Five Ways to Deal With the Canadian Anti-Spam Law

Oh, Canada! Five Ways to Deal With the ...

A veteran emailer from the North Country tells U.S. marketers how to navigate the new regulations taking effect on July 1.