Inbound Service Firm Opens Multilingual Call Center in Mexico

Share this article:
Network Operator Services, Longview, TX, opened an inbound call center yesterday in Monterrey, Mexico, a city chosen for its multilingual population.


The company has hired 120 agents for the call center and will add another 80 agents by June. Network Operator Services, which provides customer assistance for the hospitality and telecommunications industries, estimated that the center can handle up to 20,000 inbound calls per day.


Monterrey was picked as the call center's location because its population includes a high percentage of workers who speak English, Spanish, German and Japanese, the company said. However, the center will handle primarily Spanish-language calls originating from North America, Latin America, the Caribbean and Europe.


Network Operator Services has an additional call center in Longview.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

DMA 2014 Kicks Off Under New Management

DMA 2014 Kicks Off Under New Management

Thomas Benton and Jane Berzan will preside over an event indicative of an association serving a wider array of industry segments.

De Quinto Tapped as Coke's Next CMO

De Quinto Tapped as Coke's Next CMO

The president of the company's Iberia Business Unit will take over from Joe Tripodi upon his retirement in February.

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.