ICT Standardizes on Siebel EBusiness

Share this article:
Siebel Systems Inc., San Mateo, CA, yesterday said ICT Group Inc., Langhorne, PA, has selected Siebel's eBusiness Applications to standardize the sales and customer care solutions it provides for its customers.


ICT operates 33 call centers in Europe, North America and Australia.


Separately, ICT said it would add 500 workstations in new and existing call centers during the second quarter. It expected to end the quarter with more than 4,800 workstations in 35 centers. More than half of the new stations are expected to support the company's inbound sales and service business.


The company also is expanding its Canadian call center operations in the Nova Scotia towns of Sydney and New Glasgow to support client programs in the United States and Canada.
Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Agency

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

Publicis Constructs Pan-Agency Marketing Platform With Adobe

Publicis Constructs Pan-Agency Marketing Platform With Adobe

Riding on the Adobe Marketing Cloud, the Always-On Platform aims to unite all Publicis Agencies around delivering cross-channel efficiencies to clients.

Mohegan Sun Bets on an Integrated Customer Experience

Mohegan Sun Bets on an Integrated Customer Experience

Casino and entertainment destination Mohegan Sun went all-in and overhauled its website to improve its guest experience online and on-site. The casino's payoff was big.

Former Lenovo Executive to Head Digital Marketing at Interakt

Former Lenovo Executive to Head Digital Marketing at ...

Elijah Degen brings 15 years of experience to his new role at the digital agency.