ICT Group Snares $29M Government Contract
The contract calls for handling inbound contacts from citizens to the 1-800-FED-INFO hotline, e-mails to the FirstGov.gov Web site and requests for consumer publications. ICT Group will provide a national contact center to answer inquiries on behalf of federal agencies including the State Department's Overseas Citizens Services Hotline, the Interior Department's Fish & Wildlife Service Public Inquiry program and several Web sites that are part of the federal government's E-Gov initiative.
ICT Group will provide services from 8 a.m. to 8 p.m. weekdays as well as a 24/7 self-service tool.
The contract is for one year with four one-year options, ICT Group said. ICT Group, Newtown, PA, will begin operating the national contact center in March.