ICT Group Snares $29M Government Contract

Share this article:
ICT Group received a $29 million contract with the U.S. General Services Administration to provide call center services for the Federal Citizen Information Center, the company said yesterday.


The contract calls for handling inbound contacts from citizens to the 1-800-FED-INFO hotline, e-mails to the FirstGov.gov Web site and requests for consumer publications. ICT Group will provide a national contact center to answer inquiries on behalf of federal agencies including the State Department's Overseas Citizens Services Hotline, the Interior Department's Fish & Wildlife Service Public Inquiry program and several Web sites that are part of the federal government's E-Gov initiative.


ICT Group will provide services from 8 a.m. to 8 p.m. weekdays as well as a 24/7 self-service tool.


The contract is for one year with four one-year options, ICT Group said. ICT Group, Newtown, PA, will begin operating the national contact center in March.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.

Candidates Offer Change In The Form of Targeting

Candidates Offer Change In The Form of Targeting

A campaign for Ben Carson raised $2.8 million despite his lack of cooperation.

Target Names Retail Veteran Brian Cornell as CEO

Target Names Retail Veteran Brian Cornell as CEO

He leaves the top job at PepsiCo Foods to take the spot vacated by Greg Steinhafel in the aftermath of the data breach.