ICT Group Opens Call Center, Expands Virgin Mobile Contract

Share this article:
ICT Group will open a 200-seat call center to accommodate an expanded three-year contract to provide inbound customer care for Virgin Mobile, the teleservices provider said yesterday.


The expansion will roughly triple the size of the program, Newtown, PA-based ICT Group said. Financial details of the agreement were not disclosed.


The facility will be in Colorado Springs, CO. The call center is the second facility operated by ICT Group exclusively in support of Virgin Mobile.


Scheduled to open in May, the center will assist in the delivery of round-the-clock inbound support for Virgin Mobile customers, including sales and phone activation. Virgin Mobile, a joint venture between Virgin Group and Sprint, targets wireless phone service to the youth market.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.

Big, Bold Moves in the C-Suite

Big, Bold Moves in the C-Suite ...

JCPenney appoints Home Depot's Marvin Ellison as CEO; Harte Hanks and JWT add hitting power to their C-level benches

Campaign Comes to the States

Campaign Comes to the States

DMN's UK-based sister publication launches Campaign US