ICT Group Named GSA Teleservices Contractor

Share this article:
The General Services Administration selected ICT Group as one of five vendors to provide call center support for government agencies and departments, ICT announced yesterday.


The contract is for one year, with four one-year options. The GSA's contract with ICT Group, Newtown, PA, is part of its USA Services initiative. It provides government agencies with the chance to acquire contact center services in order to improve interactions with constituents.


According to the GSA, the other vendors in the program are Pearson Government Solutions, Arlington, VA; Teletech Government Solutions, Englewood, CO; Aspen Systems Corp., Rockville, MD; and Datatrac Information Services, Richardson, TX.


The GSA has a $150 million funding capacity for the contact center program over the next five years. The GSA's function is to provide and maintain buildings and workplaces for federal agencies.


Share this article:
close

Next Article in News

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

NBA Names Insurance Exec as its CMO

NBA Names Insurance Exec as its CMO

Nationwide and State Farm veteran Pamela El takes the league's marketing helm next month.

Bloomberg Names Bigley CMO

Bloomberg Names Bigley CMO

Communications chief Deirdre Bigley is appointed head of global marketing for the business and financial news company.

2014 Essential Guide to Omnichannel Marketing

2014 Essential Guide to Omnichannel Marketing

The 2014 Essential Guide to Omnichannel Marketing‚ÄĒeverything you need to know about Omnichannel, all in one spot. Read on for insight.