ICT Group Adds Two Clients for Internet Support Services
Teleservices provider ICT Group Inc., Langhorne, PA, said Friday that it has signed two new customer care agreements for clients within its ICT Internet Support Services division.ICT will provide a simultaneous voice and data interface for the Web site of ebDirect Insurance Service, San Francisco, and also will handle inbound customer care, e-mail management, automated fax processing and other services.
For Mi8, a New York application services provider, ICT will provide help desk support, contact management, registration and troubleshooting services for Mi8 clients that use Microsoft Outlook, Office 2000, Goldmine and Lotus Notes.
