ICT Expands Spanish-Language Assets

Share this article:
Call center provider ICT Group, Newtown, PA, expanded its Spanish-language capabilities with the acquisition of Mexican teleservices firm Grupo Teleinter, along with the opening of a bilingual call center in Nogales, AZ.


Grupo Teleinter operates a 100-seat contact center in Mexico City that handles inbound customer services and outbound sales calls and provides teleservices for both U.S. Hispanic and Latin American populations. The company will become part of ICT Group's International Services division.


ICT's new call center in Nogales, near Tucson, AZ, and close to the Mexico-U.S. border, has 120 workstations and, when it reaches capacity, will have 200 telephone agents operating in sales and customer services. The center is ICT's third facility dedicated to the Spanish-speaking market.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.

Candidates Offer Change In The Form of Targeting

Candidates Offer Change In The Form of Targeting

A campaign for Ben Carson raised $2.8 million despite his lack of cooperation.

Target Names Retail Veteran Brian Cornell as CEO

Target Names Retail Veteran Brian Cornell as CEO

He leaves the top job at PepsiCo Foods to take the spot vacated by Greg Steinhafel in the aftermath of the data breach.