Health Testing Service Picks Beryl for Teleservices

Share this article:
QuestDirect, a direct-to-consumer online health testing service, has chosen The Beryl Cos. to provide inbound teleservices and customer contact services via online chat and e-mail.


Beryl telephone agents at the agency's 50,000-square-foot call center in Dallas will respond to customer inquiries generated by the QuestDirect toll-free hotline and the company's Web site. Beryl also is providing interactive voice response services.


In addition, Beryl representatives will be responsible for releasing confidential test results to consumers who use QuestDirect's online service. QuestDirect offers more than 25 health tests, which consumers can order online and then visit a QuestDirect health center to perform the test itself.


Financial details of the contract were not disclosed.


Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

NBA Names Insurance Exec as its CMO

NBA Names Insurance Exec as its CMO

Nationwide and State Farm veteran Pamela El takes the league's marketing helm next month.

Bloomberg Names Bigley CMO

Bloomberg Names Bigley CMO

Communications chief Deirdre Bigley is appointed head of global marketing for the business and financial news company.

2014 Essential Guide to Omnichannel Marketing

2014 Essential Guide to Omnichannel Marketing

The 2014 Essential Guide to Omnichannel Marketing—everything you need to know about Omnichannel, all in one spot. Read on for insight.