July 28, 2000
Geico Service Centers Add Internet Faxes
The nation's largest direct marketer of auto insurance, Geico Direct, said yesterday that its customer service centers will use inbound and outbound desktop Internet faxes to process a full set of insurance documents, including quotes, issued policies, reinstatements, endorsements and renewals. Mail.com, New York, a provider of Internet messaging services for businesses, will provide the services. The partnership allows Geico Direct, Washington, to send and receive all fax documents through e-mail, saving the company time. The agreement pairs Mail.com's outsourced solutions with Geico Direct's document-intensive requirements. Mail.com eliminates the manual faxing of documents, focuses IT resources on its core business and implements changes immediately.