FTC, Travel Marketer Settle DNC Complaints

Share this article:
The Federal Trade Commission settled a complaint against a travel marketing company accused of violating the Telephone Sales Rule's do-not-call restrictions. It is the first violation of the TSR.


Epic Resorts, King of Prussia, PA, and owner Thomas Flatley agreed this week to return the money of customers who requested but failed to receive refunds within a 30-day cancellation period. Along with violating the DNC provisions of the rule, the company misrepresented facts in its telephone offers to consumers and sent unsolicited faxes and e-mails, the FTC said.


The TSR forbids companies using telemarketing from calling consumers who have requested that they not be called. It is much like the TSR's sister provision under the Federal Communications Commission's authority, the Telephone Consumer Protection Act. However, while the TCPA lets private individuals file lawsuits against violators, the TSR can be enforced only by the federal government.


The FTC was able to prosecute in this case because some of the consumers involved kept strict records of when they were contacted by telemarketers and when they had requested a stop to calls, said Collot Guerard, attorney for the FTC's Bureau of Consumer Protection. Such evidence is rare in these cases, but the FTC will proceed against violators when possible, she said.
Share this article:
You must be a registered member of Direct Marketing News to post a comment.
close

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

MeritDirect Opens San Jose Office

MeritDirect Opens San Jose Office

A force in direct mail, the company looks to expand its digital data services with a footprint in Silicon Valley.

Neustar Decides to Hand Data Over to its Clients

Neustar Decides to Hand Data Over to its ...

AK Media Insights Pro turns data over to marketers to create business-specific aggregations, integrate offline efforts, and probe deeper into their sales funnels.

Arthur Hughes, Who Wrote the Book on Database Marketing, Dies at 86

Arthur Hughes, Who Wrote the Book on Database ...

First published in the early days of the Web, Arthur Middleton Hughes's Strategic Database Marketing remains a bible for direct marketers.