FTC Settles Suit Against Telemarketing Firm

Share this article:
The Federal Trade Commission settled a lawsuit yesterday against a company it accused of running a bogus office supply telemarketing scheme.


Laser Express of Tennessee Ltd. Inc., Nashville, TN, agreed to pay $374,000 in restitution to consumers as part of the settlement, which prohibits the company from engaging in the telemarketing of office supplies.


Laser Express sold ink toner and other office supplies to businesses, nonprofit organizations and government institutions. According to the FTC, the company routinely billed its customers for merchandise they had not ordered. Laser Express sometimes claimed that a former employee of the customer had ordered supplies, the FTC said.


The FTC suit also claimed that Laser Express used deceptive claims in its telemarketing efforts. In some cases, Laser Express billed customers at prices that were higher than usual for office supplies, then claimed its products were longer-lasting than ordinary office materials.


The lawsuit against Laser Express was part of Operation Misprint, an FTC effort launched in December 1999 to abolish fraudulent office supply telemarketing schemes.
Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

Are You Really Ready for Customer Experience?

Are You Really Ready for Customer Experience?

Marketers can talk a good game about customer centricity, but actions speak louder than words.

Essentials in Content Marketing: Think like a best-selling author

Essentials in Content Marketing: Think like a best-selling ...

Imagine if all the electronic content thrown your way daily was actually printed on paper. To stand out from those piles of worthless pixels, you must offer your audiences intriguing ...

The Mobile-Email Marriage

The Mobile-Email Marriage

Marketers who considered leaving email at the altar are finding renewed passion for the channel as an ever-increasing number of customers triage, read, and click-through email on their smartphones.