FTC: Equifax Kept Consumers on Hold Too Long

Share this article:
Credit reporting agency Equifax Inc. paid $250,000 to settle a federal complaint that it failed to provide prompt service to consumers calling a toll-free line to obtain their credit reports, the Federal Trade Commission said yesterday.


Equifax failed to provide enough personnel answering calls on the hotline, the FTC said. Blocked-call rates and hold times exceeded limits set forth in a 2000 agreement in which Equifax a settled a lawsuit alleging Fair Credit Reporting Act violations, according to the FTC.


Equifax failed to meet the specified performance standards during certain periods of 2001, the FTC said.


In the 2000 agreement, the three credit reporting agencies, including Equifax, settled charges that they blocked calls from about 1 million consumers who called the toll-free hotline to obtain the contents of their credit reports and kept others on hold for unreasonably lengthy periods. In addition to agreeing to performance standards, the reporting agencies paid $2.5 million as part of the settlement.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.

Candidates Offer Change In The Form of Targeting

Candidates Offer Change In The Form of Targeting

A campaign for Ben Carson raised $2.8 million despite his lack of cooperation.

Target Names Retail Veteran Brian Cornell as CEO

Target Names Retail Veteran Brian Cornell as CEO

He leaves the top job at PepsiCo Foods to take the spot vacated by Greg Steinhafel in the aftermath of the data breach.