From the DM News Blog: Gethuman.com Trying to Get Some Customer Service
If you think your automated customer service system is annoying callers, you're probably right.A segment on the Today Show featured Paul English, the chief technology officer at travel search site Kayak.com and founder of gethuman.com, a Web site dedicated to exposing how long it takes a consumer to actually speak to a human being after calling a company.
The site keeps a database of customer service numbers and the procedure for bypassing the computer prompts and getting to a living, breathing representative. Visit http://blog.dmnews.com for more.
