Fiserv Forms CRM Division

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Fiserv Inc., Brookfield, WI, a provider of data processing and information-management systems for financial institutions, yesterday formed a new business unit called Fiserv Customer Contact Solutions that will focus on customer relationship management software for the financial services industry.


The new business unit will offer financial institutions tools that will integrate information management, correspondence, workflow, cross-selling, telemarketing and e-mail routing for use by contact centers or throughout the enterprise.


Fiserv Customer Contact Solutions also will incorporate some of its existing products, including its contact management, campaign management and customer communication solutions.
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