Fingerhut to Deploy Davox Technology at Call Centers

Share this article:
Davox Corp., Westford, MA, a supplier of call center technologies, said yesterday that diversified direct marketing concern Fingerhut Cos. Inc., Minnetonka, MN, will deploy Davox's customer interaction management software in its seven customer contact centers.


Fingerhut, a unit of Federated Department Stores Inc., Cincinnati, is implementing Davox's Ensemble suite of inbound, blended, agent process automation and reporting solutions at one of its contact centers and will roll out the systems to its other six centers by the end of the year.


The solution is designed to help Fingerhut run more efficient collections and telephone sales operations, Davox said.
Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

Former Lenovo Executive to Head Digital Marketing at Interakt

Former Lenovo Executive to Head Digital Marketing at ...

Elijah Degen brings 15 years of experience to his new role at the digital agency.

Analytics Is a CMO's Best Friend

Analytics Is a CMO's Best Friend

CMOs who want to extend their tenure should embrace analytics to improve marketing performance and enable innovation.

Yo-ho, Yo-ho! An Automated Life for Me [Infographic]

Yo-ho, Yo-ho! An Automated Life for Me [Infographic]

Increased productivity is the real Hook for marketing automation.