Marketers who ignore the influence of marketing on customer experience do so at their peril.
The CTO and cofounder of ion interactive details his daily routine in this interactive infographic.
Drizly's team relies on data to bring the traditional liquor store to the digital age.
DMA's Paul McDonnough and his team are well-prepared for any event-related eventuality, which is why he exudes a relaxing vibe.
What's on the outside of the building that houses Dropbox's headquarters is an entirely different experience than what's on the inside.
We met with NewsCred to discuss what happens when branded content intersects with the newsroom.
John Sisson's passion for understanding customers, combined with his expertise in digital marketing, is the recipe for his success.
Snapshots from a long and jam-packed day in the life of JD Biros, creative director at Sudden Impact Marketing.
Steve Wojtaszek, or Mr. Wojo as he's known to the thousands of postal employees whose actions he directs on a daily basis, is senior plant manager of the Morgan P&DC in Manhattan.
We reveal how marketing leaders from eight organizations set their schedules for success.
Self-governance has been effective in forestalling privacy judgments. Will it continue to hold the line against class-action lawyers, privacy activists, and rampaging technology?
Marketers have never been more obsessed with customer data than they are today. And there's more data than ever to obsess over. Here's a detailed breakdown of where to extract the best consumer insights.
Recipients of the Direct Marketing News 2014 40 Under 40 Awards represent the most accomplished young talent in marketing.
Data-driven. Digital. Direct. These formerly distinct marketing terms are merging as real-time relevance increasingly drives customer interactions.
Three approaches to taking content marketing to the next level.
Three companies ditch the notion that big spenders are the best customers, and opt for a modern definition rooted in influence.
Not all influencers are well-known; that doesn't make their impact any less potent.
Getting inbound and outbound lead gen on the same track.
The definition—and appropriateness—of personalization is in the eye of the beholder. Here's how today's marketers define it, and what they consider to be too much.
Risk takers. Storytellers. Leaders. Direct Marketing News announces its 2014 Marketing Hall of Femme honorees.
The heated data security and privacy debate is rich with contradictions, controversy, and complexity—and major challenges for marketers.
System Pavers initiated content marketing as a way to increase customer loyalty and engagement toward the tail end of the housing crisis felt deeply by California.
Customers' capricious purchase behaviors and ever-increasing expectations—and marketers reactions to both—have altered the thinking on loyalty in three significant areas.
30 marketing pundits predict what will catch fire in marketing this year.
The CMO Council recently asked 230 senior B2B marketing executives to rate themselves on improving their pipelines using modern technology. We talked to the study's director.
Customers' changing purchase habits have extended marketers' reach further into the sales funnel, upping their contribution to revenue.
The marketing technology landscape is changing faster than ever. Here's what marketers need to know to keep pace.
Keeping up with consumers' multichannel, multidevice lifestyle is becoming increasingly challenging. Enter: data management platforms.
When it comes to segmentation and marketers the news is bad and worse, according to Sri Sridharan, Forrester's chief expert on the subject.
Here's how three companies with unique marketing challenges refreshed their customer segmentation to drive sales gains.
The USPS has problems. Direct mailers have questions. Who better, we reasoned, to answer them than the Postmaster General?
15 mavericks, brands, and legislators that catalyzed the marketing industry over the past year.
Tracy Stokes is an unapologetic brand-builder. We asked for her account of accountability.
Creativity in the age of marketing accountability.
The darlings in business today are the CMO and CIO. Only when they partner well will marketing insight truly come to light.
Officially, Kim Ann King is the CMO of Web optimization company SiteSpect, but King's really more like the "CMTO" due to her marketing-technology infused skill set.
The voice of the customer calls marketers to action at Barclaycard, Cross Country Home Services, and JetBlue.
It's a federal regulation that affects companies like Nimbus Games, a mobile game publisher for children primarily between the ages of four to nine.
Privacy experts tackle the leading privacy issues surrounding on- and offline customer data.
Fast food restaurants often market the dining experience as much as the food itself. Take Taco Bell, for example.
Using data to align marketers' perceptions with the actual customer experience.
Jeff Diskin, SVP of global customer marketing at Hilton Worldwide, must keep 34 million HHonors members happy and returning for repeat stays.
Creating buzz and building engagement in the B2C world takes many forms. In B2B, it's all about content marketing.
The secrets to a brand gaining digital "all-star" status are the think multichannel, collaborate cross-functionally, and take creative risks.
Customer loyalty has become ever more tenuous. Marketers need to rethink their approach to building and sustaining loyalty—and data is how they'll amp up their results.
Jessica Bohm, Folica.com director of marketing, shares insights into the hair care e-commerce brand's highly successful customer referral program.
Want to reach prospects and cultivate leads? The choices are overwhelming. Marketers have to make educated choices—and the occasional leap of faith.
The talented 2012 Direct Marketing News 40 under 40 have them in spades.
Brands are embracing integrated social/local/mobile campaigns to address the challenge of right time, right place, right offer.
Multichannel marketing + customer engagement = transaction. Brands share what they're doing to identify the ideal blend.
TRUSTe's recent report on consumer perceptions of mobile and online privacy show that there's more distrust around privacy policies in mobile apps.
Behavioral targeting can be a highly effective marketing asset when customer data is used wisely, not wildly.
Are mobile 2D barcodes the future of direct? Could be, says Gary Reblin of the USPS.
Marketers who still fully embrace traditional marketing tools such as print catalogs and direct mail have an opportunity to stand out to consumers bombarded by digital pitches.
Direct Marketing News spoke with DRTV vet Kevin Harrington about the history of the DRTV channel, how it's changed, and where it's heading.
A multichannel approach provides a clearer picture of DRTV's potential.
As much as the marketing landscape changes, many of the DRTV aspects that made it attractive to marketers for decades remain unchanged.
As more consumers turn to smartphones to find information on products and services, brands are overhauling their desktop search strategies for mobile.
Starwood's global digital marketing head Grazia Ochoa on what the brand is doing in the mobile space now and where it plans to be soon.
Facebook's ubiquitous reach now extends into the social commerce arena.
LBS and QR codes leave an impression on the mobile marketing landscape.
Location-based services that depend upon intimate knowledge of customers' whereabouts give some customers pause.
Location-based technology and QR codes are in heavy rotation at the Ford Motor Company.
Brands embrace mobile commerce by developing apps and building sites for smartphone and tablet users, as well as optimizing their e-commerce sites.
Retailers delve deep into their quantitative and qualitative consumer data to position brands and create rich customer experiences and personalized communications.
Sandra Zoratti, VP of marketing solutions at Ricoh discusses the changing landscape of b-to-b marketing.
With each individual able to carry their business around with them on a tablet or phone, b-to-b marketing has sought a number of ways to reach on-the-go executives.
Avoiding common email marketing mistakes will ultimately drive better campaign ROI.
Dell strives to better target its customers and market its brand.
Marketing experts agree that gamification drives powerful and prolonged consumer engagements. But is the technology too new to invest in?
Tim Anderson, SVP of retail and foodservice, Challenge Dairy, on the company's use of engaging, interactive marketing.
These apps do the trick when it comes to interactive gamification.
Jennifer Barrett Glasgow, global privacy leader, Acxiom Corp., discusses privacy concerns among global marketers.
Beiersdorf AG's skincare brand Nivea wanted to make a splash upon its 100th anniversary this year, kicking off a one-and-a-half billion dollar global multichannel campaign in 96 key markets — its largest global promotion ever.
To grow their scale beyond borders, marketers must negotiate a maze of channels, data and cultures .
Hospitality and travel company Carlson relaunched its Goldpoints Plus hotel loyalty program on March 31. The revamped Club Carlson loyalty program featured free in-room Wi-Fi, no blackout dates, rollover nights and complimentary room upgrades, among other benefits.
Competition among loyalty programs is more intense than ever, but are consumers cooling to them?
As marketers begin to connect the dots between their integrated programs' online and offline elements and tag offline elements with digital components, they are on the cusp of attaining fully measurable cross-channel initiatives.
Mark Krebs, VP of marketing at Kirkland's, discusses his company's integrated marketing media mix.
With the explosion of media choices, today's consumers are everywhere at once — and yet, never in one place for very long.
Bernard Luthi, VP of marketing, Web management and customer service at Newegg, discusses how his company uses DRTV.
As DRTV marketers move well beyond their own traditional medium, companies that were built as shop-from-home cable TV networks are doing the same, broadening the appeal beyond TV. HSN (formerly the Home Shopping Network), QVC and ShopNBC have all enhanced sales capabilities online and through mobile devices.
Marketers are integrating their DRTV strategies with online tactics to grow consumer response and improve measurement capabilities .
B-to-b marketers are finding innovative ways to convert business not just to customers, but long-term partners.
Christa Carone discusses Xerox's b-to-b client retention strategy.
Gauging the effectiveness of marketing continues to be a challenge, but this is especially true of companies whose marketing activities support retention or upsell within existing accounts. But vague metrics can become manageable once marketers set specific goals.
Facebook's ubiquity creates opportunities for marketers to reach customers with more relevant and interactive messages .
Measuring the value of marketing efforts on Facebook remains a mix of art and science. While most marketers agree that putting an exact value on the fans, shares or interaction on Facebook is difficult, they do express optimism that the Facebook ROI moment is not far off.
Sarah Personette, director of global agency relations at Facebook, discusses her new unit.
Marketers' lead generation tactics have grown more sophisticated. They are spending more time nurturing and scoring leads in favor of quality, a move away from the days of buying up big lists and collecting business cards.
Marketers employ a broad spectrum of behavioral tracking techniques to differentiate good leads from bad leads, effective campaigns from ineffective campaigns and to establish the best way to respond in either circumstance. Analyzing email click-through, email open rates, time on site and page views are among the many different statistics accessible today to qualify leads.
Marketers' search programs must be laser focused but nimble to keep up with algorithm tweaks and social and mobile while not neglecting the essentials of SEO that can organically propel brands to the top.
The purpose of search engines' evolving complexities may be to deliver more precise results for users, but a byproduct of that accuracy is more targeted data collection for marketers.
The printing industry's newfound creativity has recaptured marketers looking for impact as it races to compete against its digital brethren
Marketers sound off on how rising costs are impacting strategies.
A US Postal Service update to its periodical content rules last July gave marketers a new route to send creative print materials at a discount.
Online retailers drove a holiday season of aggressive discounts that may be ingraining a culture of 24/7 bargain hunting among their customers.
Despite a seemingly nonstop deal-of-the-day bonanza this past holiday season, retailers remained careful in determining how to position price cuts.
"E-tailing is a big part of what retail is today," says David Friedman, president, marketing at Sears Holdings Corp. He should know: Friedman, who joined the retailer in September 2010, is the former president, Americas, of interactive marketing agency Razorfish.
Mobile advertising, once nascent, has grown into an increasingly important, but fractured marketplace.
Company of the Week
SK&A is a leading provider of U.S. healthcare information solutions and databases. As part of IMS Health, SK&A researches and maintains contact and profiling data for over 2 million healthcare providers, including 800,000+ prescribers. SK&A's data supports research and marketing initiatives for life sciences, medical device, managed healthcare, direct marketing, publishing, education and more. SK&A's proprietary databases are telephone-verified twice per year from its world class Research Centers. SK&A enables multi-channel marketing and sets the standard for data quality and reliability. SK&A's customers include many of America's most recognized healthcare, publishing and pharmaceutical institutions.
SK&A is a leading provider of U.S. healthcare information solutions and databases. As ...