EShare Adds Lipstream Voice Technology to Software Suite
The voice-enabled software will allow Web sites' customers to speak live with support representatives over the Internet.
Thomas Benton and Jane Berzan will preside over an event indicative of an association serving a wider array of industry segments.
The president of the company's Iberia Business Unit will take over from Joe Tripodi upon his retirement in February.
A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.