E-Commerce

Electronic Retailers Take a Flier at the Marketplace Fairness Act

Electronic Retailers Take a Flier at the Marketplace Fairness Act By

A quorum of remote sellers descends on Capitol Hill next week to state the case of consumers and SMBs.

The Physical Store Goes Digital

The Physical Store Goes Digital

By combining the best of digital marketing with the power of the physical store, expect traditional retailers to not only survive, but to thrive.

A Direct Response to Engagement

A Direct Response to Engagement

Our world of direct response has changed; it's no longer just about generating an immediate response from consumers.

SkinCareRx.com's Email Program Gets a Makeover

SkinCareRx.com's Email Program Gets a Makeover By

The e-commerce website scrubbed its lists and pumped up its deliverability.

Lenovo Aims for the High-Income "Prosumer"

Lenovo Aims for the High-Income "Prosumer" By

Gaining share in the personal computing market was just the beginning. Now Lenovo wants to reach a new, premium audience.

Infographic: The Rising King of Social Sales

Infographic: The Rising King of Social Sales By By

Pinterest rules over Facebook and Twitter when it comes to purchase value.

A Cup of Convenience Can Deliver a Latte Customer Love

A Cup of Convenience Can Deliver a Latte Customer Love By

OneCupConnection.com heats up the customer experience with its subscription commerce program.

Q&A: Michael Kildale, VP of integrated marketing, FreshDirect

Q&A: Michael Kildale, VP of integrated marketing, FreshDirect By

FreshDirect's Michael Kildale talks direct mail, demographics, and data analytics.

Better Customer Insight Leads to a Stellar Online Experience

Better Customer Insight Leads to a Stellar Online Experience By

J. J. Keller taps IBM to get smart about its online customers.

DMA: Fairness Act Unfair

DMA: Fairness Act Unfair By

The association cries foul over an amendment in the U.S. budget bill to endorse a law requiring e-coms and catalog sellers pay out-of-state taxes.

Back to the Future: 'Old-School' Technologies Drive Innovation

Back to the Future: 'Old-School' Technologies Drive Innovation

To stay technologically competitive, the issue is not just adopting the newest tools, but integrating them with existing systems.

Shoe Retailer Puts Its Best Foot Forward with Targeted Email Marketing

Shoe Retailer Puts Its Best Foot Forward with Targeted Email Marketing By

Office Shoes taps email to boost sales with customer-centric communications.

Planning Ahead for the 2013 Holiday Crush

Planning Ahead for the 2013 Holiday Crush

What etailers can learn from 2012 to cash in, profitably, on the sure-to-be hyper-competitive 2013 holiday season.

Does Your Marketing Team Have a Sandbox?

Does Your Marketing Team Have a Sandbox?

Adopting a sandbox for your website will offset many of the risks and costs associated with change—but most marketing teams don't have a serious one in place.

In customer sat, Apple has worms while Amazon flourishes

In customer sat, Apple has worms while Amazon flourishes By

Online holiday shoppers give store.apple.com its worst customer experience ratings in years. Amazon, meanwhile, continues to preside majestically atop the e-com heap.

Same-day delivery plots a comeback

Same-day delivery plots a comeback By

The Postal Service and a British import called Shutl will soon be offering instant delivery services to rival Walmart's and Amazon's.

SMBs know a thing or two about social commerce

SMBs know a thing or two about social commerce

Larger retailers may have deep marketing pockets—but they should also keep an eye on their smaller industry counterparts for some valuable lessons.

On the third day of shopping my true love gave to me, an online and mobile commerce spree

On the third day of shopping my true love gave to me, an online and mobile commerce spree By

IBM, Google, and Adobe break down the trends from this weekend's shopping extravaganza

Marketers' Black Friday celebration begins early, ends late

Marketers' Black Friday celebration begins early, ends late By

The steady maturation of mobile and social media as marketing channels has turned Black Friday into Black November.

Stores' customer service a case of woe-woe-woe

Stores' customer service a case of woe-woe-woe By

More mature customers will shop online this year to avoid surly service at retail, a new survey says.

Google's making a list and checking it twice

Google's making a list and checking it twice By

Google unveils tools to help consumers navigate the "nonline" shopping space for the holidays and beyond.

Hurricane Sandy blows in unwelcome e-commerce deals

Hurricane Sandy blows in unwelcome e-commerce deals By

E-commerce sites rethink their promotional strategies as they weather the Hurricane Sandy social storm.

Q&A: Jessica Bohm, director of marketing, Folicia.com

Q&A: Jessica Bohm, director of marketing, Folicia.com

Jessica Bohm, Folica.com director of marketing, shares insights into the hair care e-commerce brand's highly successful customer referral program.

A BAZAAR shopping experience

A BAZAAR shopping experience By

Hearst's fashion publication interweaves print with e-commerce to travel from pages to products.

Harmonizing digital and print marketing

Harmonizing digital and print marketing By

Musician's Friend aims to bolster customer engagement and boost e-commerce by launching an interactive, digital catalog.

Transaction and experience: The twain must meet

Transaction and experience: The twain must meet By

Bad transactional experiences make people mad—but without a smart brand marketing plan in place it's unlikely consumers will be at the point of transaction at all.

E-commerce is about more than a 'buy now' button

E-commerce is about more than a 'buy now' button By

If a brand's considering e-commerce, it better not leap before it looks—that is, if it wants to keep its customers.

eBay samples the sweet Nectar of loyalty

 eBay samples the sweet Nectar of loyalty By

The online auctioneer launches its first loyalty effort for customers in the United Kingdom

The value of a consumer's time online? 43 cents a minute

The value of a consumer's time online? 43 cents a minute By

SumAll's e-commerce data reveals that customers are shaving off browsing time but spending more.

Market development funds: Innovated

Market development funds: Innovated

In a time when traditional advertising and marketing strategies are losing effectiveness, guided selling gives partner marketing teams a more effective way to utilize MDF to educate consumers, increase conversions, and drive lifetime value.

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