Even more believe that companies delete negative critiques of their products and services online.
Amazon's No. 1 puts himself in a league with Blofeld, Dr. No, and Goldfinger with his idea to launch a drone delivery air force.
Small, locally owned businesses rang registers to the tune of nearly $6 billion on Small Business Saturday.
Mobile's portion of online sales increases by 40%; tablet shoppers out-purchase smartphone wielders.
The widely recognized measure of purchase intent tumbles again after plummeting in October.
Globalization of e-coms demands new features for cross-border tax calculations, the company says.
Three quarters of Americans say free shipping makes them press the buy button. Only 19% say fast shipping does.
While some consumers favor the immediacy of in-store shopping, others prefer the convenience of buying online.
Service begins this week for Amazon Prime members in New York and Los Angeles; more cities roll out in 2014.
But a shorter shopping season could trim $1.5 billion from holiday sales totals, says the company's annual sales forecast.
In Sir Terry Leahy's words: The former Tesco CEO discusses how the UK supermarket giant went from follower to leader.
Is it an online magazine or a food seller? Abe's Market is up-front about being the latter, but that doesn't stop it from acting like the former.
At the core of every marketing campaign is a bid for retention.
Zappos Labs is an innovative arm of the retailer's marketing department that experiments with new technologies.
Marc Ostrofsky says that what digital marketers could really use is a good translator.
House Judiciary Committee guidelines for new Marketplace Fairness Act receive warm reception from both remote sellers and brick-and-mortar retailers.
Get a clue—ways to improve your search marketing strategies.
What marketers need to know about new domain extensions
The hiring of former Ticketmaster exec Nathan Hubbard as head of commerce has retail tongues wagging about Twitter's future plans.
Fact: Most customers abandon their online shopping carts. So, what does a brand need do to get consumers buying?
CMOs and marketing directors are extremely hesitant to rock the boat if they know sales won't like the changes.
3 areas B2B marketers can improve their results by adopting common B2C practices.
What you need to know and what you need to avoid if you want your products to go through the Google Shopping product approval process smoothly.
When building a marketing plan, marketers shouldn't discount e-commerce, because not every element is about an immediate purchase.
A Shopatron study finds that retailers are packaging in-store pickups with omnichannel experiences to deliver customer convenience.
It's relatively easy to engage customers on e-commerce websites when marketers know who those customers are, but what about customers who don't sign in?
This lingerie brand isn't skimpy with its mobile strategy.
A quorum of remote sellers descends on Capitol Hill next week to state the case of consumers and SMBs.
By combining the best of digital marketing with the power of the physical store, expect traditional retailers to not only survive, but to thrive.
Our world of direct response has changed; it's no longer just about generating an immediate response from consumers.
Company of the week
As the leading source for direct marketing youth data, alloyASL connects your brand to consumers with extensive and unparalleled industry expertise in data content, aggregation and analytics of the youth, young adult and student demographics.
Retailers' Thanksgiving Day sales pitches came in heavy via email.
Key passages from the mailing industry's anti-exigency appeal to the Postal Regulatory Commission.
The fast casual restaurant chain relies on digital to drive in-store traffic and sales for its seasonal menu.