E-Commerce

Slow Mobile Websites Equal Instant Death

Slow Mobile Websites Equal Instant Death

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Get a load of this—or not, as the case may be. A new study finds that the average load time for the top 100 e-com sites is nearly double what Google recommends.

MTPS 2014 Video: J.Hilburn Re-creates the In-Person Experience Online

MTPS 2014 Video: J.Hilburn Re-creates the In-Person Experience Online

There's nothing so personalized, so one-to-one, as the in-person customer experience. Or is there? Just ask J.Hilburn.

News Byte: Amazon Ups 'Prime' Rate

News Byte: Amazon Ups 'Prime' Rate

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The Internet retailer increases the fee of its popular membership plan by $20 to stimulate revenues.

Origin Sourcing Takes a Beating at Congressional Hearing

Origin Sourcing Takes a Beating at Congressional Hearing

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Remote sellers' hopes for paying a single tax rate based on their business locations may have been dashed in a House Judiciary Committee hearing.

Seven Rules to Tax By

Seven Rules to Tax By

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Rep. Bob Goodlatte (R-VA) sets requirements for a remote sales tax law.

You Wouldn't Put the Wrong Info on Packaging, So Why Do It Online?

You Wouldn't Put the Wrong Info on Packaging, So Why Do It Online?

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Inaccurate digital product information is a serious turnoff for consumers. Loyalty is built on trust.

The Metrics That Really Matter in E-Commerce Marketing

The Metrics That Really Matter in E-Commerce Marketing

Optimize on-site performance and you'll drive better user engagement—which has a domino effect on conversion and revenues.

News Byte:  IBM Debuts 'Smarter Commerce' Ecosystem

News Byte: IBM Debuts 'Smarter Commerce' Ecosystem

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Working with partners, IBM expects to deliver 150 digital marketing solutions that aim to accelerate campaign deployment and maximize ROI.

eTail Blog Insights: How Warby Parker Went From Online Novelty to Multichannel Sensation

eTail Blog Insights: How Warby Parker Went From Online Novelty to Multichannel Sensation

The eyeglass seller's director of online experience, Tim Riley, talks about the company's explosive growth.

J.Hilburn's Customer Experience Is Made to Order

J.Hilburn's Customer Experience Is Made to Order

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Say what you will about direct selling, for custom men's luxury clothier J.Hilburn, direct-to-consumer is the perfect fit.

eTail Blog Insights: Slow Network Speed Equals Bad Brand Perception

eTail Blog Insights: Slow Network Speed Equals Bad Brand Perception

A recent study shows that customers don't like to "wait in line" when online.

Beyond the Search Box

Beyond the Search Box

Search is like the e-commerce version of your store window. It's one of the most crucial elements of the commerce experience, and yet it's often overlooked.

Feel the Marketing-Tech Love

Feel the Marketing-Tech Love

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The question isn't whether marketers should collaborate with their tech brethren, it's how.

News Byte: Online Sellers Had a Mobile Little Christmas

News Byte: Online Sellers Had a Mobile Little Christmas

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Shoppers made 46% more purchases on mobile devices than they did in 2012, according to IBM.

News Byte: Localization's the Key to Cross-Border E-Com Success

News Byte: Localization's the Key to Cross-Border E-Com Success

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General merchandise site Fuugo consummated more than a third of its sales in Australia and Scandinavia last year.

LuckyVitamin.com's CX Strategy Is the Picture of Health

LuckyVitamin.com's CX Strategy Is the Picture of Health

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Everything revolves around the customer for this discount seller of vitamins and nutritional supplements.

Q&A: Customer-Centric Marketing

Q&A: Customer-Centric Marketing

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MyBuys CMO Dan Druker on why customer-centricity isn't an option—it's a necessity. If you want to have customers, that is.

Mobile E-commerce Exploded This Holiday Season

Mobile E-commerce Exploded This Holiday Season

Shoppers have fully embraced mobile purchasing; marketers must respond in kind.

News Byte: Sleigh Bells Ring for E-Commerce Companies

News Byte: Sleigh Bells Ring for E-Commerce Companies

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Websites' bells are ringing because in-store registers aren't; half of shoppers plan to wrap up holiday shopping online.

News Byte: ObservePoint Upgrades Tag  Auditing Platform

News Byte: ObservePoint Upgrades Tag Auditing Platform

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New capabilities arise from study showing 50% inflation of metrics on a third of e-commerce sites.

News Byte: Half of Consumers Doubt Authenticity of Reviews

News Byte: Half of Consumers Doubt Authenticity of Reviews

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Even more believe that companies delete negative critiques of their products and services online.

Bezos:  Mad Genius or Budding Bond Villain?

Bezos: Mad Genius or Budding Bond Villain?

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Amazon's No. 1 puts himself in a league with Blofeld, Dr. No, and Goldfinger with his idea to launch a drone delivery air force.

News Byte: Big Biz on Small Business Saturday

News Byte: Big Biz on Small Business Saturday

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Small, locally owned businesses rang registers to the tune of nearly $6 billion on Small Business Saturday.

News Byte: Thanksgetting and Black Friday Go Mobile

News Byte: Thanksgetting and Black Friday Go Mobile

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Mobile's portion of online sales increases by 40%; tablet shoppers out-purchase smartphone wielders.

News Byte: Consumer Confidence Falters Further in November

News Byte: Consumer Confidence Falters Further in November

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The widely recognized measure of purchase intent tumbles again after plummeting in October.

News Byte: Magento Update Has Global Accent

News Byte: Magento Update Has Global Accent

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Globalization of e-coms demands new features for cross-border tax calculations, the company says.

News Byte: Free Shipping is now Table Stakes for E-Coms

News Byte: Free Shipping is now Table Stakes for E-Coms

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Three quarters of Americans say free shipping makes them press the buy button. Only 19% say fast shipping does.

'I Want It Now, but I'm Flexible...'

'I Want It Now, but I'm Flexible...'

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While some consumers favor the immediacy of in-store shopping, others prefer the convenience of buying online.

News Byte: USPS, Amazon Partner on Sunday Delivery

News Byte: USPS, Amazon Partner on Sunday Delivery

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Service begins this week for Amazon Prime members in New York and Los Angeles; more cities roll out in 2014.

 Cyber Monday Sales Will Top $2 Billion, Adobe Predicts

Cyber Monday Sales Will Top $2 Billion, Adobe Predicts

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But a shorter shopping season could trim $1.5 billion from holiday sales totals, says the company's annual sales forecast.

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