The Value of Customer Lifetime Value

Customer lifetime value (CLV) should be a simple calculation. But often it's not so easy. The challenge for some marketers is determining what aspects of CLV to focus on; for example, current versus expected future value, revenue versus profitability, dollar value versus subjective value such as influence.

How can marketing leaders decide what elements of CLV are right for their business? And, just as important, how can marketers then use those factors to guide their marketing planning? Ten marketing insiders offer their advice.

Baking Digital Into the Marketing Mix

There was a time when having a solid digital strategy meant batch-and-blast emails and a barebones website. Today many businesses sink or swim on the strength of their digital execution, continuously evolving to meet consumers' mandate for responsive and relevant interactions.

Download this eBook today for ways to address some of the high-level strategy issues many of today's digital marketers face, as well as examples of brands with digital practices worthy of emulation.

One Tough Question: Bring Dark Social Into the Light

Dark social's increasing influence has forced marketers to rethink their approach to encouraging and tracking social interactions. You won't want to miss this opportunity to discover the strategies that will enable you to shine a light on dark social activities and get a better understanding of how customers' social shares impact your business.

5 Steps to Discovering the Consumer Behind Your Mobile Data for Effective Advertising

With a staggering 80% of Web users owning a smartphone, never before has there been so much mobile data at a marketer's fingertips. This dynamic eBook offers five key steps to help marketing professionals improve their mobile campaign performance.

One Tough Question: The Email Opportunist

Email offers as many challenges as it does opportunities.

Fortunately, this informative eBook features sixteen marketing leaders from companies as diverse as Liveclicker, Epsilon, and Salesforce who share their expert advice on best ways to harness email marketing's strengths and overcome its challenges.

How to Win at Social Media Marketing

The influence of social media has changed marketing. Don't miss this opportunity to learn insightful tips from diverse companies who have used their online presence to yield impressive and lucrative results.

10 Ways to Prove a Return on Marketing Investments

What's one way that marketers can demonstrate a return on their marketing investments? Here, 13 marketing insiders provide their advice.

Content Marketing by the Book

This compilation of recent Direct Marketing News content addresses the increasing viability of content marketing, what marketers should avoid and embrace in their content marketing strategies, and how marketers can continue to expand on the idea of bringing value to customers' lives through not only products and services, but through marketing, as well.

Plug In to Marketing Technology

Marketing technology is a massive force in the shift in marketing workflow. Despite the challenges that this state of technological flux presents, marketers are adapting. Here, we've collected a series of recent Direct Marketing News content that specifically focuses on the ways marketers have, and can, continue to thrive in the turbulent marketing-tech space.

The Mobile Customer Experience Can't Be Ignored

Mobile experiences—whether through apps, push notifications, responsive email, SMS, or Web—should be as smooth and connected as customer experience on other channels. Read stories from ASICS, Urban Decay, and more in this bevy of recent Direct Marketing News content on mastering mobile marketing.

5 Steps to Creating a Compelling Customer Experience eBook

A superior customer experience is one that's relevant to a specific organization and its customers. This engaging eBook outlines five steps marketing professionals can take to create a customer experience that will engage and delight their consumers. Tactics include targeting the right audiences in a contextually relevant way, working collaboratively on customer experience design, and leveraging KPIs that will measure customer experience effectiveness.

Shopping for Customers

Download this eBook to read the stories of eight retail brands as varied as Belvedere Vodka, General Mills, and Whirpool, that are building engagement and growing revenue by effectively connecting with consumers.

Data is the Backbone of Marketing

Learn strategies from companies such as Diesel and Lifescript that you can adapt to get better insight into customers' needs, as well as how to reach today's distracted customers through personalization.

Is Your Loyalty On Par?

Are you doing enough to keep your customers enamored with your brand? It's time to think differently when it comes to customer loyalty. Here's how to grab and hold your customers today!

Cross-Channel Attribution: Myth or Reality?

Don't let your marketing dollars go to waste.

Discover the source of your marketing success by perfecting your attribution skills. The latest DMN eBook will allow you to do just that.

Direct Mail Data: A Critical Piece of Today's Omnichannel Marketing Jigsaw Puzzle

Check out these five valuable opportunities for using direct mail to complete your omnichannel marketing efforts.

Avoid Email Campaign Chaos

Keeping email campaigns fresh can be a challenge. This eBook is overflowing with insight and advice that can help make you an email marketing all-star.

Be a Marketing Maestro

Do you have what it takes to lead successfully in today's fast-changing marketing environment?

Hear from 12 industry experts who share what they consider as the most important skill or trait that marketing leaders are required to succeed today.

A Mélange of Content Marketing Advice

With these tips and tricks, you can drive sales by reinvigorating your content marketing strategies. It's time to wake up and catch your customer's attention with this eBook!

5 Ways to Transform Data Into a Revenue-Generating Asset

You want to improve customer relationships, drive world-class service, and ensure greater share of wallet. Don't think your data can do this? It can.

Discover the five simple ways to translate your data into revenue here.

Make Multichannel Lead Gen a Reality

Multichannel customers are changing the game. Now is the time to reevaluate your demand-gen strategy to see whether it's as effective as it could be.

Why Accurate, Reliable Customer Data Is a Marketing Imperative

Check out the conversation from our Lunch & Learn at the 2015 Marketing&Tech Innovation Summit, complete with insight on how to maintain data quality and leverage data to improve marketing results.

Is Your Marketing Cost Effective or Costly?

Direct mail may be highly effective, but it also can be costly. Learn how to harness data, streamline processes, and integrate channels to lower the printing, mailing, and delivery costs of direct mail marketing.

Use Data to Build, Not Bust, Customer Trust

Customer data is a blessing and a curse.

This eBook tackles just that: how marketers can maintain healthy customer relationships by handling customer data respectfully yet using it fruitfully.

When Marketing & Tech Align, Magic Happens

Read about how such companies as Citi, Dell, and Kimberly-Clark are out-innovating the competition by putting powerful technologies behind their marketing efforts. PLUS: The 2015 Marketing&Tech Award winners reveal their success strategies.

The Truth About Direct Mail

Direct mail is more like a crocodile than a dinosaur: it's adaptive and has staying power. In fact, despite popular belief, direct mail continues to thrive. Discover the truth about direct mail here!

What To Expect From Programmatic in 2015

Is 2015 the year of programmatic marketing?

Marketers are increasingly relying on this type of digital marketing—and while it can be daunting to keep up with, companies that don't invest in it may get left behind.

Social Marketing Is Changing. Are You Keeping Up?

If you're savvy about how you approach social, then your brand could become the popular one. Use cutting-edge social marketing to leapfrog the competition with these expert tips!

Break Free Of The Shackles Of Segmentation

Five steps marketers can take to shake loose from old thinking about segments and adopt new thinking of marketing in context to individual customers.

Find out how with this eBook!

Driving Mobile Marketing Forward

Is your mobile marketing on the fast track to success?

Learn how to navigate the shifting landscape of mobile marketing here!

5 Paths to a Profitable Customer Journey

Understanding the role of the phone call in the customer journey and its value as a touchpoint is fundamental to creating a cohesive omnichannel strategy.

Explore 5 paths to omnichannel success and learn how to connect data across multiple channels.

Marketing Automation eBook

It's time to get the most from your marketing automation.

With the right technology to support it, a false favorite marketing strategy becomes a sure winner.

The Predictions on the 2015 Marketing Landscape

What will influence marketing in 2015?

25 pundits predict the next big thing on the marketing horizon.

The Most Important Customer Data Point

You've hit the jackpot.

You have reams of information about your customers—but how do you determine the most important data?

Our experts reveal how to determine which customer data to focus on now. Read all about it in this eBook!

What's new in Content Marketing?

Stay au courant on content marketing

Fact: 93% of B2B marketers and 90% of B2C marketers use content marketing, according to the Content Marketing Institute & MarketingProfs—and nearly three quarters of all marketers increased their content marketing production last year.

Find out what the buzz is about here.

10 Ways to Resolve Channel Conflict

Discover the game plan that works best for eliminating channel conflict in your marketing team

The difference between success and failure in marketing is alignment among the teams. 

Learn how to improve collaboration and avoid channel conflict with this eBook!

Email Marketing: Get Past Holiday Email Fatigue

Get Past Holiday Email Fatigue

According to The Radicati Group, nearly 2 billion emails are sent every day. Both B2B and B2C marketers struggle with getting their customer's attention, especially during the holidays.

How can you reinvigorate your email marketing strategy after the hectic holiday season?

Don't fret. The answers to have a cheerful holiday and keep your email relevant are right here.

Insight On Analytics and Segmentation

Don't let the competition get you down!

Give your marketing campaigns that extra punch with the power of analytics.

Get coached on how to use analytics to transform your data into useful information that will get you closer to customers and knock out the competition.

Find the insight that you need here!

Customer Experiences Should Be Marketers' Top Priority

Give your customers the "wow" factor that will keep them coming back.

The customer experience and a marketer's success go hand in hand—every customer wants to feel special. Learn how to leave that lasting impression with a customer to keep them satisfied, connected with your brand, and likely to repurchase and recommend.

In this eBook, customer experience is the focus and sheds a spotlight on the strategies you can use to make your customers feel like celebrities.

Gain that competitive edge with this eBook today.

One Tough Question: Marketing Measurement eBook

Find out how to use marketing metrics to your advantage—and how to overcome the common challenge of measuring marketing performance and results.

Inside this eBook, marketing experts take on that one tough question: How can marketers better understand what actually was and wasn't effective to determine how to optimize their spend?

Download this eBook today to help you gain a true understanding of how marketing measurement can work for you.

Social Media Success Takes Risk, Not Mastery

Success in social media requires experimentation, not perfection.

Social media has become a tasty ingredient in marketers' multichannel cookbook; but it remains one that must be blended carefully into the marketing recipe to spice things up just right. This eBook provides the insight you need to cook up a social media strategy that best suits the tastes of your company and customers.

Don't wait to stir the pot in social media. A dash of risk can deliver extraordinary reward. Find out how with this eBook.

One Tough Question: Customer Loyalty

What is one thing marketers could do better to increase customer loyalty?

If gaining and maintaining customer loyalty feels too much like the quest for the Holy Grail, it may be time to think differently about your loyalty stratgies. Eleven industry experts provide guidance in doing so by tackling one tough question: What is one thing marketers could do better to increase customer loyalty?

In addition, 1-800-Got-Junk? and System Pavers share the strategies they use to successfully bolster loyalty among their customers.

So, download this eBook today to help you achieve that oft-elusive goal of long-term customer loyalty.

Are B2B and B2C Marketing Really All That Different?

B2B and B2C are more similar than you'd expect.

Although both use a unique set of strategies, marketers from either side can benefit from many of the tactics the other uses.

This eBook unlocks the strategies behind B2B and B2C marketing success, with help from marketing experts in both areas. Here you will find out how to apply both types of marketing tactics to your own company.

Omnichannel Retail Is Finally Taking Shape

Inside this eBook is the secret to retail marketers' success. (Hint: It's all about the customer.)

Explore why knowing your customer is essential to retail marketing. And then read strategies on how taking a customer-centric approach can help retailers succeed despite customers' ever-changing expectations and preferences.

Discover how omnichannel retail strategies are working for companies such as CVS and Rack Room Shoes and learn how you can enhance your marketing approach, too. Check it out now!

Is your marketing cost effective or costly?

Make the most of your marketing strategy.

Direct mail may be highly effective, but it also can be costly. Learn how to harness data, streamline processes, and integrate channels to lower the printing, mailing, and delivery costs of direct mail marketing.

Inside, you will find:

1. Tips from Novitex President Tim Healy on how to make the most of your direct mail
2. Do's and don'ts for cross-channel direct mail campaigns
3. How to take advantage of strong consumer and marketer relationships

7 Ways to Make the Most of Marketing Technology

Are you searching for the resources to spruce up your marketing technology?

With this eBook, marketers can overcome common hurdles that affect their success. These classic tools will help your organization stay relevant and focused, while maximizing your marketing budget. Imagine your company having the ability to seamlessly reach across channels and throughout the customer lifecycle.

Affordable marketing technology solutions are at your fingertips with this eBook.

What’s Blocking Omnichannel Marketing Success? Sometimes Marketers Themselves.

Is your marketing strategy stuck in a rut?

Are you struggling to break out of the traditional marketing framework and want to learn more about the up-and-coming omnichannel trend? With this eBook, marketers are given the tools to improve the customer experience and streamline their brand image.

This eBook is packed with helpful advice from 15 marketing professionals on how to modernize your marketing approach. Embrace true omnichannel marketing and see results.

What’s Better Than Big Data? (answer: smart data)

Finding the tools to make your business stand out.

By tailoring your data to your business, marketers can increase efficiency and keep customers satisfied. This eBook is an all-encompassing, how-to guide on how to make your data work for YOU.

With the right strategy in place, marketers can easily sift through Big Data and ultimately, watch their business grow. This educational eBook shows you how to do just that.