E-mail scam targets American Airlines customers

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Scammers recently sought consumer information by distributing e-mail messages pretending to be from American Airlines.

The scam messages, which appeared to have been sent from American Airlines' AAdvantage frequent flyer program, offered recipients $50 and 15,000 miles, as well as an additional 25% off business class flight mileage or 50% off first class flight mileage. The e-mails encouraged recipients to click on a malicious link and enter their AAdvantage number and password.

Marcy Letourneau, spokesperson for American Airlines, said the company is aware of the scam and working to inform club members.

“Unfortunately, we do see e-mails like this from time to time, but our customer service folks stay on top of them and try to immediately post information on blogs, such as Flyer Talk and via other social media channels, alerting customers,” she said via e-mail. 

One section of the airline's Web site is dedicated to informing consumers about scams. The site also has a page about phishing, the practice of scam messages, and what to do if contacted by a scammer.

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