The North Face Embarks on a New Journey

Share this content:

The preeminent outdoor experience company is set to change the look of its stores

The North Face
The North Face

The North Face, approaching its 50th year, takes stock of a changing retail landscape.

North Face is 18th months shy of its 50th birthday. The anniversary marks a half century of success in the outdoor product market. Most known for fleeces, coats, footwear and exploration equipment, the North Face has cemented itself as one of the preeminent outdoor experience company.

Since 1968, the company's DNA has been embroidered with exploration, or “for those who never stop.” That is apropos to their own customer experience as the company sets upon redesigning the brick-and-mortar locations over the next six months.

Currently, the North Face has 55 retail and 20 outlet locations in the US and many more internationally. The shift began in July, when The North Face remodeled the layout of a couple locations to “give customers the advantage of experiencing and interacting with the equipment,” according to Eric Searles, vice president to consumer at The North Face,

The remodeling included a refocusing on items available for purchase, such as mountain or urban exploration equipment, and notable, display items, like a dome tent used on a Mount Everest expedition.

The company is also hoping to provide customers with more opportunities to stay longer in the store.

The North Face brick-and-mortar locations will add spots where customers are encouraged to “relax and reflect”, a coffee shop, a delivery service for nearby hotels, and a guide center to provide localized outdoor information.

“The goal is to inspire our customers to get outside and enjoy the outdoors,” Searles said. “As our athletes continue to explore, we want our customers to have all of the tools to never stop exploring.”

The San Francisco based company devised the new layout by analyzing multiple different sources, such test spots, intercept face-to-faces and heat mapping.

“The marketplace requires our company and brand to be nimble,” Searles said. “And as a leader in the industry, we have to maintain constant evolution in our consumer relationship and engagement.”

Connection is not only based in the physical store, the North Face has also established an extensive reach on social media with athlete videos, as well as, email campaigns.

“The market today has become much more seamless with technological interaction,” Searles said, “but we also gain a great deal through maintaining in-store interactions with customer feedback.”

With a fall brand campaign expected to hit stores soon and a brand new 5th Avenue location in New York set to open, the North Face is focused on the DNA of exploration in new ways.

“The brand is constantly evolving,” said Searles. “We have to continually define and redefine the territory of outdoor exploration; it is critical to how we approach the future.”

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above